Last updated: September 8, 2026
At Byterone Cloud, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, create an account, purchase a service, contact our support team, or otherwise use Byterone Cloud services.
This Privacy Policy applies to our website, control panels, hosting infrastructure, support systems, and related services.
1. Who We Are
Byterone Cloud provides cloud and hosting services, including web hosting, Discord bot hosting, game server hosting, Minecraft hosting, and related infrastructure services.
Data Controller: Fernando Luciano
Trading name: Byterone Cloud
Website: byterone.eu
Email: legal@byterone.eu
For questions regarding this Privacy Policy or your personal data, you may contact us using the email address above.
2. Information We Collect
Depending on how you interact with Byterone Cloud, we may collect the following categories of information:
Account Information
When you create or manage an account, we may collect:
- Full name
- Username
- Email address
- Account identifiers
- Authentication information
- Communication preferences
Passwords are stored using appropriate security mechanisms and should never be stored by us in readable plain-text form.
Billing and Transaction Information
When purchasing a service, we may process information such as:
- Billing name
- Billing address
- Country
- Transaction identifiers
- Purchased services
- Payment status
- Invoice information
Payments may be processed by third-party payment providers. Depending on the provider being used, your full payment card or banking information may be transmitted directly to that provider rather than stored by Byterone Cloud.
Technical and Usage Information
When you access our website, panels, or infrastructure, we may automatically collect:
- IP address
- Browser type
- Operating system
- Device information
- Login timestamps
- Access logs
- Error logs
- Security events
- Service usage information
- Server and network activity necessary for operating and protecting our infrastructure
Support Communications
When you contact Byterone Cloud through tickets, email, Discord, or another support channel, we may retain:
- Messages you send us
- Files or screenshots you provide
- Account and service information related to your request
- Support history
Customer Hosted Data
Customers may upload, transmit, process, or store data through services provided by Byterone Cloud.
Customers remain responsible for the content and personal data they choose to host through their services.
Where Byterone Cloud processes personal data solely on behalf of a customer, the customer generally acts as the Data Controller and Byterone Cloud acts as the Data Processor, subject to applicable data protection law and any relevant Data Processing Agreement.
3. How We Use Your Information
We may process personal information to:
- Create and maintain customer accounts
- Provision hosting services
- Process purchases and payments
- Generate invoices
- Authenticate users
- Provide customer support
- Maintain our infrastructure
- Monitor server and network performance
- Detect fraud, abuse, attacks, or unauthorized access
- Prevent violations of our Terms of Service
- Investigate security incidents
- Improve our website, services, and infrastructure
- Send important service or account notifications
- Comply with legal and regulatory obligations
- Establish, exercise, or defend legal claims
We may also send optional promotional communications where permitted by law and where an appropriate legal basis exists.
4. Legal Basis for Processing
Where the General Data Protection Regulation (GDPR) or similar legislation applies, we process personal data under one or more of the following legal bases:
Performance of a Contract
Processing may be necessary to create your account, provide a hosting service, process your order, or deliver customer support.
Legal Obligations
Certain information may need to be retained or processed to comply with accounting, taxation, regulatory, fraud-prevention, or other legal requirements.
Legitimate Interests
We may process information where necessary for legitimate business purposes, including:
- Infrastructure security
- Fraud prevention
- Abuse prevention
- Service reliability
- Troubleshooting
- Protecting our customers
- Protecting our legal rights
Where we rely on legitimate interests, we consider the impact of the processing on your rights and freedoms.
Consent
Where required, we may request your consent before processing information for a particular purpose. You may withdraw your consent where applicable.
- Server Logs and Security Monitoring
Hosting infrastructure requires technical logging to operate securely and reliably.
Byterone Cloud may retain logs containing information such as IP addresses, authentication attempts, requests, network activity, system events, crashes, and security alerts.
These logs may be used to:
- Diagnose technical problems
- Protect servers from attacks
- Detect unauthorized access
- Investigate abuse
- Maintain service availability
- Enforce our policies
Access to logs is restricted to authorized personnel or service providers where necessary.
6. Cookies and Similar Technologies
Our website and customer panels may use cookies or similar technologies for purposes including:
- Maintaining login sessions
- Remembering preferences
- Providing security functionality
- Preventing fraud
- Measuring website performance
- Providing optional analytics
Where required by applicable law, non-essential cookies will only be used after obtaining the necessary consent.
More information may be provided in our separate Cookie Policy.
7. How We Share Information
We do not sell your personal information.
We may share information with trusted service providers where reasonably necessary to operate Byterone Cloud, including providers of:
- Datacenter and server infrastructure
- Cloud infrastructure
- Payment processing
- Billing systems
- Email delivery
- Domain or DNS services
- Customer support platforms
- Security and anti-abuse systems
- Monitoring and analytics tools
These providers may process information only as necessary to perform the relevant services and subject to applicable contractual and legal requirements.
We may also disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to a valid legal request
- Protect our infrastructure
- Investigate fraud or abuse
- Protect the rights or safety of Byterone Cloud, our customers, or others
8. International Data Transfers
Some service providers or infrastructure used by Byterone Cloud may operate outside your country or outside the European Economic Area.
Where personal data protected by European data protection law is transferred internationally, we will use an appropriate legal mechanism where required, such as:
- An adequacy decision
- Standard Contractual Clauses
- Another legally recognized transfer mechanism
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, complying with legal obligations, resolving disputes, maintaining security, and enforcing agreements.
Retention periods may vary depending on the type of information.
For example:
- Account information may be retained while the account remains active.
- Billing and transaction information may be retained for legally required accounting or tax periods.
- Security logs may be retained for a limited period necessary for security and abuse prevention.
- Support records may be retained to maintain service history and resolve disputes.
- Backups may temporarily contain deleted information until the applicable backup cycle expires.
When information is no longer required, it will be deleted, anonymized, or otherwise handled according to applicable law.
10. Data Security
Byterone Cloud uses appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, destruction, or accidental loss.
Measures may include, where appropriate:
- Access controls
- Secure authentication
- Password hashing
- Network security controls
- Infrastructure monitoring
- Restricted administrative access
- Software updates and security patches
- Backup procedures
- Security logging
No online system can guarantee absolute security. Customers are also responsible for protecting their account credentials and properly securing the applications and services they deploy on Byterone Cloud.
11. Your Data Protection Rights
Depending on your location and applicable law, you may have rights regarding your personal information.
Under the GDPR, these may include the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict certain processing
- Object to certain processing
- Receive certain information in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with a competent data protection authority
To exercise your rights, contact us at legal@byterone.eu.
We may request reasonable information to verify your identity before responding to a request.
12. Customer Responsibility for Hosted Content
Byterone Cloud provides infrastructure on which customers may host their own applications, websites, databases, game servers, bots, files, and other content.
Customers are responsible for determining:
- What personal information their services collect
- Why that information is collected
- The legal basis for their processing
- How long information is retained
- Who receives the information
- What privacy notices their users receive
- Whether additional agreements or consent are required
Customers must ensure that their use of Byterone Cloud complies with applicable privacy and data protection laws.
Where required, a Data Processing Agreement may govern personal data processed by Byterone Cloud on behalf of a customer.
13. Backups
Depending on the purchased service, Byterone Cloud or its infrastructure providers may maintain system or service backups.
Deleted information may therefore remain temporarily within backup systems until those backups are automatically rotated, overwritten, or deleted.
Backups are intended primarily for disaster recovery and service continuity.
14. Account and Service Termination
When an account or hosting service is terminated, associated server data may be permanently deleted according to our applicable retention and deletion procedures.
Customers are responsible for maintaining their own copies of important data unless their service explicitly includes a backup or retention guarantee.
15. Children's Privacy
Byterone Cloud does not knowingly seek to collect personal information from children below the minimum age permitted by applicable law without any authorization that may be legally required.
Where a user is below the age required to independently enter into an agreement or provide valid consent under applicable law, involvement or authorization from a parent or legal guardian may be required.
16. Third-Party Services
Our services may contain integrations or links to third-party websites, payment providers, platforms, or applications.
Their handling of personal information is governed by their own privacy policies. Byterone Cloud is not responsible for the privacy practices of independent third parties.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, infrastructure, legal obligations, or privacy practices.
The latest version will be published on our website together with the date it was last updated.
Material changes may also be communicated through our website, account panel, email, or another appropriate channel.
18. Contact
For questions, requests, or concerns relating to privacy or personal information, contact:
Byterone Cloud
Email: legal@byterone.eu
Website: https://byterone.eu
Legal operator: Byterone Cloud
If you are located in the European Economic Area, you also have the right to submit a complaint to the competent data protection supervisory authority.